NES obviously wants to work to the highest standards possible. As an NES employee, that ethos needs to exist in everything we do. Its starts with ensuring that our attendance, appearance and administration is spot on. Arriving promptly, with a clean tidy uniform, ready to work is key.
Throughout the shift maintaining that professional image in every interaction and mindful that our critics are always watching and sometimes even recording! If you are having a break, remember you are still representing the local authority, NES and also yourself. If your personal standards reflect the training you have been given, the job will be easier, more enjoyable and you will never find yourself open to criticism.